Personality and Attitudes - Review Notes

Organizational Citizenship Behavior
Definition by D.W. Organ

Individual behavior that is discretionary, not directly or explicitly recognized by formal reward system, and that in the aggregate promotes the effective functioning of the organization.

The personality foundation for the OCBs are the traits like cooperative, helpful, caring and conscientousness. Employees engage in OCBs to reciprocate the actions of their organizations. Studies found a strong relationship between justice in the organization and OCBs. Procedural justice in the organization creates positive attitudes toward organization and thus prompts employees to engages in OCBs that help in the effective functioning of the organization.

Organ, D.W., Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington Books, Lexington, Massachusetts, 1988, p.4 (Definition)
Should I do it or not? An Initial Model of Cognitive Processes Predicting Voice Behaviors by Dan S. Chiaburu et al.
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