While marketing uncovers needs of people in general and uncovers needs of people at a particular point and books orders for the goods and services, it is the operations function of a business firm that develops goods and services and produces and delivers them to customers at the place where they desire the delivery.
Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want.
http://mitsloan.mit.edu/omg/om-definition.php
Operations management is a value-adding area of an organisation concerned with innovation, production and distribution of goods and services to customers whilst ensuring that the use of organisational resources remains efficient and effective.
http://www.strath.ac.uk/siom/whatis/
Understanding Operations Management
Open University UK Note
http://openlearn.open.ac.uk/mod/oucontent/view.php?id=397333&direct=1
Slides on Operations Management
Slides based on book by Roberta Russell and Bernard W. Taylor
919 slides
http://www.slideshare.net/taquilla/operations-management-919-slides-presentation
Knol Number 5711
MIT's Explanation of Operations Management.
Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want.
http://mitsloan.mit.edu/omg/om-definition.php
University of Strathclyde, Glasgow
Operations management is a value-adding area of an organisation concerned with innovation, production and distribution of goods and services to customers whilst ensuring that the use of organisational resources remains efficient and effective.
http://www.strath.ac.uk/siom/whatis/
Understanding Operations Management
Open University UK Note
http://openlearn.open.ac.uk/mod/oucontent/view.php?id=397333&direct=1
Slides on Operations Management
Slides based on book by Roberta Russell and Bernard W. Taylor
919 slides
http://www.slideshare.net/taquilla/operations-management-919-slides-presentation
Knol Number 5711
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